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Chamber, NIOT partners for Strategic Communication workshop

February 28, 2014
Sgt. Tricia Thein, of the Marshalltown Police Department, is pictured with Carol Hibbs, NIOT committee member, at the Fisher Community Center Thursday.
Thein presented a program on strategic communication or “verbal judo” to an audience of 50. The Not In Our Town committee has partnered with Marshalltown Area Chamber of Commerce to bring a series of trainings to the community.
Thein’s program detailed verbal skills that can be used to enhance a professional’s quality service to customers and how to minimize disruption in the workplace. She also detailed language guidelines and communication strategies to enhance the safety of employers, employees and customers. 
Thein has served the Marshalltown community for more than 10 years, with a cumulative law enforcement background of almost 17 years. 



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