Otto earns certification
Brook Otto, an American Family Insurance agent in Marshalltown, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification. Otto joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
Otto has been an agent for American Family since November 2011. Her office is located at 17 E Southridge Road Suite A.
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers' overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.
Mathis named market president
Great Western Bank announced the appointment of Jeff Mathis as Marshalltown Market President. Mathis will assume his new position with Great Western beginning July 1.
Mathis is an Iowa native with an extensive background in banking and agriculture more than his 31-year career, including four years with Great Western Bank, He has most recently been serving as Vice President Business/Agriculture Banking for Great Western Bank's NE Central region, a position he has held since May 2010. His professional background includes serving as assistant vice president with the Federal Land Bank from 1983 to 1986, before being named vice president of Brenton Bank (Wells Fargo Bank) Marshalltown in 1986.
Before starting his banking career in 1983, Mathis attended Iowa State University where he received his Agricultural Business Degree.
Mathis and his wife, Margie are long-time residents of Marshalltown. Mathis serves on several local boards and committees including Marshall County Conservation Board, Marshalltown Chamber of Commerce Ag Task Force, Region 6 Planning Commission Loan Committee, Iowa River Valley Chapter Ducks Unlimited and TRAILS, Inc. Board of Directors.