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Customer Service course begins Feb. 14

February 5, 2013

One of the best ways to distinguish your business from competitors is by providing a positive customer service experience. The course, "Customer Service" offered through Iowa Valley Continuing Education from 1 to 4 p.m. on Feb. 14, will focus on ways of delighting customers both in person and on the phone to ensure your company is the first company they contact. The cost of the course is $99 and meets at the Business and Technology Center on the Marshalltown Community College Campus, 3700 S. Center St., room 205.

"With less time and higher expectations for customer service representatives, discussion and activities will focus on time and priority management activities that help us work smarter while providing higher quality service," said instructor Dr. Celina Peerman. "At the end of the session participants should be able to identify a range of best practices, evaluate individual ability and attention to exceed customer expectations, address common customer problems to respond appropriately and apply tools to manage quality, time and priorities better." Peerman is a trainer and consultant specializing in organizational behavior and human resource management-related topics. She holds a PhD in Psychology with the distinction of Organizational Psychologist; a Master of Arts degree from Upper Iowa University in Business Leadership with a specialization in Human Resource Management. Her undergraduate degree from the University of Dubuque was in Psychology and International studies.

To register, contact IVCE at 641-752-4645 or 800-284-4823 or check out our website at



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